Differences

This shows you the differences between two versions of the page.

--- support [2013-10-18 22:46] – nkukard
+++ support [2023-07-04 10:40] (current) – [Commercial Support] nkukard
@@ Line 1: / Line 1: @@
 ====== Getting Support ======
-This opensource project has volunteer developers and users which assist with questions free or charge in their SPARE time. If you require an SLA on this product please consider contacting [[http://www.allworldit.com|AllWorldIT]].
-===== Mailing List =====
+===== Using Issues =====
-The mailing lists are resources for solutions to common problems.
+  * Log an issue here https://gitlab.linux.community/opentrafficshaper/opentrafficshaper/-/issues
-Please take special care when replying or posting to the mailing list and read [[http://tools.ietf.org/html/rfc1855|RFC 1855]] regarding mail and mailing list guidelines. Specifically section 3.1 onwards.
-==== Announce List ====
+===== How to ask for help =====
-This mailing list is a closed list for announcements regarding the project only. For instance new version releases.
-[[https://lists.opentrafficshaper.org/mailman/listinfo/announce_lists.opentrafficshaper.org|Subscribe]]
+Include:
-[[https://lists.opentrafficshaper.org/pipermail/announce_lists.opentrafficshaper.org/|Archives]]
-==== Users List ====
+  * Debugging logs
-This mailing list is generally for the users of OpenTrafficShaper, configuration questions, information ... etc.
+  * Steps to reproduce, if possible
+  * Relevant database fields / structure
-[[https://lists.opentrafficshaper.org/mailman/listinfo/users_lists.opentrafficshaper.org|Subscribe]]
-[[https://lists.opentrafficshaper.org/pipermail/users_lists.opentrafficshaper.org/|Archives]]
+===== Commercial Support =====
-==== Developers List ====
-This mailing list is for submission of patches and discussion of development regarding OpenTrafficShaper.
-[[https://lists.opentrafficshaper.org/mailman/listinfo/devel_lists.opentrafficshaper.org|Subscribe]]
-[[https://lists.opentrafficshaper.org/pipermail/devel_lists.opentrafficshaper.org/|Archives]]
+Commercial support can be obtained from https://www.conarx.tech